1. Introduction
Roam Health Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, password, and account preferences
- Profile Information (Healthcare Professionals): Professional registration details (e.g., NMC number), qualifications, work experience, employment preferences, location, specialties, CV, references, and other pre-employment documentation
- Profile Information (Employers): Company name, contact details, job postings, and hiring preferences
- Communications: Messages sent through our platform, feedback, and support requests
- Payment Information: Billing details for employers (processed securely through third-party payment processors)
2.2 Information Collected Automatically
When you use our platform, we automatically collect certain information, including:
- Usage Data: Pages viewed, features used, time spent on the platform, and interaction patterns
- Device Information: IP address, browser type, operating system, and device identifiers
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience (see Section 8)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our platform and services
- Facilitate connections between healthcare professionals and employers
- Process registrations and manage user accounts
- Send interview requests and facilitate communication
- Process payments and manage billing
- Send service-related notifications and updates
- Respond to your comments, questions, and support requests
- Analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues, fraud, and security concerns
- Comply with legal obligations
4. How We Share Your Information
4.1 With Other Users
Healthcare Professionals: Your profile information (excluding password and email) is visible to employers who use our platform. You control what information you include in your profile.
Employers: Your company information and job postings are visible to healthcare professionals on our platform.
4.2 With Service Providers
We share information with third-party service providers who perform services on our behalf, such as:
- Cloud hosting and data storage (Supabase)
- Payment processing (Stripe)
- Email delivery services (Resend)
- Analytics providers
4.3 For Legal Reasons
We may disclose your information if required by law or if we believe such action is necessary to:
- Comply with legal obligations or processes
- Protect and defend our rights or property
- Prevent fraud or security issues
- Protect the safety of our users or the public
4.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. If you wish to delete your account, please contact us at hello@roamhealth.co.uk. We may retain certain information as required by law or for legitimate business purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Under UK data protection law (UK GDPR), you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to certain exceptions)
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Request a copy of your data in a machine-readable format
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time
To exercise any of these rights, please contact us at hello@roamhealth.co.uk.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our platform. You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.
9. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
10. Children's Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the UK. We ensure that appropriate safeguards are in place to protect your personal data in accordance with UK data protection law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the "Last updated" date. Your continued use of the platform after such changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Roam Health Ltd
Company number: 16772683
Email: hello@roamhealth.co.uk
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues: www.ico.org.uk